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Plus Paratransit Service

EMBARK is committed to providing safe, convenient transportation options for all Oklahoma City residents. EMBARK Plus paratransit service complements the existing transit system by providing transportation to people who are unable to utilize local bus service due to a medically documented physical or cognitive disability.

EMBARK's Plus paratransit service is a shared-ride public transportation and to participate you must have completed the following eligibility process.

Eligibility requirements

A Plus applicant's eligibility may be classified as conditional, unconditional or temporary. These categories are defined and mandated by the ADA regulation.

How it works

EMBARK is committed to providing safe, convenient transportation options for all Oklahoma City residents. EMBARK Plus paratransit service complements the fixed-route transit system by providing lift-equipped van service to eligible individuals within the Oklahoma City limits who are not functionally able to ride our fixed-route bus service due to a disabling condition.  Plus requires an application and eligibility determination process that includes functional information on the disability provided by a licensed physician or other certified healthcare professional.  Call 405-235-RIDE (7433) for an application or download from embarkok.com. 

Lift-equipped vans operate Monday through Saturday in three service zones with hours mirroring EMBARK’s fixed-route service.  The one-way fare is $3.50 in Zone 1, $7.00 in Zone 2, and $10.50 in Zone 3 (Availability is not guaranteed in Zone 2 and Zone 3).  Reservations are required and are accepted one to seven days in advance of the travel date by calling 405-297-3808.

Visitor Eligibility & Travel

For eligible Plus customers, your paratransit eligibility is valid at other transit agencies through the country with some limitations.  You will need to contact the transit authority in the city you plan to visit and clarify their paratransit visitor policy.  Once you have received clarification, call EMBARK at 405-297-2372.  We will fax documentation of your eligibility to the agency and send a copy of the documentation to you for use during your trip. 

For individuals with a disability visiting Oklahoma City from outside EMBARK’s service area, contact EMBARK’s Mobility Management offices at least three (3) days in advance of your travel date by calling 405-235-RIDE (7433).  Upon receipt of paratransit eligibility documentation from your home transit agency, EMBARK will provide paratransit service for 21 days out of any 365-day period (days of service do not need to be consecutive).  Receiving Plus paratransit services beyond the 21-day visitor period requires an application and eligibility determination. 

Contact Us

To request a Plus application packet by mail, contact Mobility Management at (405) 235-7433 or download the application packet shown on the right.

Customer Care Experts are here to assist you. Friendly staff is available Monday - Friday from 6 am - 6 pm. The call center is closed on holidays.

TTY -Dial 711 to reach Relay Oklahoma for free communication assistance with EMBARK. Simply give the operator the EMBARK Customer Relations number (405) 235-7433 or the EMBARK Plus Paratransit Scheduling number (405) 235-PLUS (7587).

Resources


To be eligible for EMBARK Plus services, participants must first complete the application process.

EMBARK Plus Application

EMBARK Plus Service Guide

EMBARK Plus Service Area

 

Email Updates

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